Data Privacy Policy

Academy of Osseointegration (AO)
Data Privacy Policy
June 25, 2018

1. Commitment to privacy

AO respects your privacy and acknowledges the sensitivity of your personal information. We have created our data privacy policy to address any concerns you may have and to assure you that we will handle your personal information appropriately. This privacy policy describes our policies and practices regarding collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility and we will continue to update this policy as we undertake new personal data practices or adopt new privacy policies.

2. Why does AO collect and store personal data?

In order to provide you with necessary and appropriate program and membership-related services and improve your experience, we need to collect personal data for multiple reasons, including correspondence purposes and detailed service provision. We are committed to ensuring that the information we collect and use is appropriate for this purpose and does not constitute an invasion of your privacy.

3. What information is collected?

When you apply for membership, create an account to become a registered user on our sites, or choose to interact with us in other ways, you will be asked to submit certain information which we collect in order to fulfill your expectations and anticipate your needs. Examples include applying for AO membership, creating an account for the online webinars and mobile app, subscribing to AO publications, purchasing AO products, submitting an abstract or manuscript, participating in online surveys, submitting questions or comments on journal or community microsites, registering for a meeting or event, or requesting information or other material. The type of information collected will vary but may include name, addresses, phone numbers, birth date, education, billing and delivery information, email address, credit card information and other demographic information. The product or service that you seek will determine the personal information collected. Our need and basis for collecting and processing this information is to deliver the products or services you purchased or requested, service your information or publication order, and fulfill your needs and expectations. Like most websites, our sites use cookies and tracking tools that will recognize IP addresses, digital device identifiers and browsers, which help us analyze visitors’ practices and preferences.

4. How does the AO use the information?

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR) and on the legal basis of AO’s legitimate interests in providing services, websites, apps and their functionality to you. We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. Once collected, we may use your personal information to:

• Register you for programs and services you have requested
• Process, fulfill and follow up on your membership or other applications
• Deliver AO services such as newsletters, publications, webinars, meetings or events
• Provide access to member-only website content
• Provide access to journal content
• Answer your emails or on-line requests
• Send information you requested and verify your current information
• Send and process surveys and CE credit / evaluations
• Report completion of CE or specialty board certification requirements
• Review your abstract or manuscript
• Alert you when fresh content is posted or released
• Invite you to join AO or renew your membership
• Notify you about new products/services, special offers, upgrades and other related information from AO, and approved third parties
• Ensure AO sites and apps are relevant to your needs
• Present focused advertising that might interest you
• Recommend content that suits you

Members may edit their profile at any time to change, add, or remove personal information. The AO may occasionally share personal information with our business partners in order to offer products or services that may be of interest to you.

5. With whom we may share information

Information provided by you or related to your membership and purchases is maintained in association with your membership or profile account. AO occasionally engages other companies to provide limited services on our behalf including, but not limited to, processing payment card transactions, packaging, mailing and delivering purchases, answering customer questions about products, services and customer orders, data modeling, session monitoring and website analytics, printing, event registration, email distribution, website and systems hosting, and data storage. We only provide those companies with access to information as is required to deliver the service and they are prohibited from using that information for any other purpose.

6. Disclosure to third parties

On occasion, AO may disclose your personal information to a third party. Those circumstances include when: (1) reasonably necessary to perform a service, deliver a product or publication or focus an offer specifically to you; (2) authorized by you; (3) permitted under this Privacy Policy; (4) required by statue or regulation; or (5) in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on the AO; (b) protect and defend the rights or property of AO; (c) protect the personal safety of AO personnel or members of the public in urgent circumstances; or (d) enforce the AO Privacy Policy or Terms of Use.

7. Cookies and other tracking technologies:

AO and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to provide functionality and to recognize you across different services and devices or sites.

8. Correspondence information

If you correspond with us by email, the postal service, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry; to notify you of our conferences, publications, or other services; or to keep a record of your correspondence, assistance request, etc. Users may opt out of receiving certain communications by following the unsubscribe process described in an email communication, or by contacting our office directly.

9. Access to your information

Certain tools and settings are provided to help you access, correct, delete, or modify your personal information. We welcome you to contact us regarding the information we have collected about you, including to verify the nature and accuracy of the data collected, to request a modification or deletion of your information, to opt out of certain services, or to withdraw any consent you may have granted. Please note that if you choose to delete your information or opt out of the collection and use of your information, certain features may no longer be available to you.

10. Payment information

We may collect and store information related to purchases if you choose to purchase goods and services from us. You may provide certain information to complete payments, including your credit or debit card number, card expiration date, CVV code, and billing address (collectively, “Payment Information”), along with your name and billing, and shipping address, to complete payment transactions. Credit card information received via fax, phone, or mail is entered into a secure system and then deleted and destroyed.

11. How to opt out of email

If you do not want to receive emails from AO in the future, please send a request via email to membership@osseo.org or you can unsubscribe directly using a link at the bottom of AO emails. Please note: This action does not remove you from third party vendor communications. Please contact the vendor directly for their opt-out procedures.

12. Changes in our Privacy Policy

The policy has been updated to be in line with the requirements of the EU’s General Data Protection Regulation (GDPR). Any changes to our privacy policy will be posted on this page. We reserve the right to amend the Policy at any time, for any reason.

13. Data Protection Officer

AO is headquartered in Arlington Heights, Illinois in the United States. We have appointed an internal data protection officer if you have any questions or concerns about our data policies or practices. Our data protection officer’s name and contact information are as follows:

Jeff Kiva
Data Protection Officer
Academy of Osseointegration
85 W. Algonquin Road, Suite 550
Arlington Heights, IL 60005 USA
847-725-2279
Email: jeffkiva@osseo.org

14. How to contact Us

We welcome your comments about this policy, your membership in the AO, and your experience with our services.

Academy of Osseointegration
85 W. Algonquin Road, Suite 550
Arlington Heights, IL 60005 USA
847-439-1919
info@osseo.org